Head of Spa

About the Role

Our client is seeking an experienced and commercially driven Head of Spa to provide strategic leadership across its spa operations in Malta. This is an excellent opportunity for an accomplished spa professional to oversee multiple locations, drive commercial performance, develop high-performing teams, and ensure consistently exceptional guest experiences.

What is expected of you?

• Provide strategic direction and leadership for all spa operations across the Group
• Drive revenue growth and profitability through effective pricing strategies, promotions, packages, and service development
• Ensure exceptional guest experiences aligned with the Group's brand standards
• Lead, mentor, and develop Spa Managers and their teams, fostering a positive and high-performance culture
• Oversee budgeting, financial planning, forecasting, and cost control across all spa operations
• Monitor and analyse financial results, operational KPIs, guest feedback, and market trends
• Identify opportunities to improve operational performance, service quality, and the overall guest journey
• Develop and implement standard operating procedures, ensuring consistency across all spa locations
• Collaborate with the Marketing team on campaigns, seasonal offers, packages, and promotional initiatives
• Build and maintain strong relationships with suppliers and external partners, ensuring quality and cost efficiency
• Ensure full compliance with health, safety, hygiene, and local regulatory requirements
• Stay informed about industry trends, wellness innovations, and competitor activity
• Introduce new treatments, products, and wellness concepts that support the Group's commercial objectives

What are you expected to bring?

• At least five years of experience in spa management
• A minimum of two years in a senior leadership or multi-site spa management position
• Previous experience as a Head of Spa, Spa Director, Senior Spa Manager, or in a comparable role
• Strong commercial acumen with a proven ability to increase revenue and profitability
• In-depth knowledge of spa, wellness, beauty, and guest-service operations
• Strong budgeting, financial analysis, and cost-control capabilities
• Demonstrated experience leading, developing, and motivating teams across multiple locations
• A strategic and solutions-oriented approach to operational challenges
• Excellent communication, leadership, and interpersonal skills
• Fluency in English, with additional languages considered an asset
• The ability to succeed in a fast-paced, high-standard hospitality environment
• A genuine passion for wellness and delivering outstanding guest experiences

What's in it for you?

• An attractive salary package reflecting your experience and seniority, plus service charge
• Performance-related incentives linked to commercial and operational results
• Health insurance
• Staff discounts across the Group's hospitality and wellness outlets
• Complimentary meals while on duty
• Opportunities for continuous professional development and industry training
• The opportunity to shape the strategic direction of multiple spa operations
• A senior leadership position within an established and growing hospitality group